Terms and conditions

Terms and conditions

Agreement

The following are terms and conditions of a legal agreement between you and Arch Graphic. And its affiliates (collectively, “Arch Graphic”, “we”, “us” or “our”). These terms and conditions (collectively with Arch Graphic’ Privacy Statement and Content Policy, the “Terms and Conditions”) govern your use of www.arch-graphic.com, (the “Arch Graphic Website” or “Website”), any mobile applications (the “Applications”), the Powered by Arch Graphic Embed, (the “Embed”), and the services, features, and content we offer (together with the Website, Embed, and the Applications, “Arch Graphic Services” or “Services”).

By using the Services, you acknowledge you have read, understood and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. You also certify that any 3D file (“3D Model”) uploaded to the Arch Graphic Website does not violate any, or other similarly situated body. If you do not agree with these Terms and Conditions, you should not use the Website, Applications, or Services.

Usage of the Service

Arch Graphic on line service aspire to make your work, project and even your life easier by bringing our designs and 3d printed products to life. You can use the services provided that you are of legal age to choose your printed object or even if you want to print your own design. In case you choose to work with our services using an account, it will be protected by a password.

To use some Services, you must register for an account on the Services (an “Account”).  You must provide current, accurate identification, contact, and other information that may be required as part of the Account registration process and/or continued use of the Service, and you must keep your Account information updated.  You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorization; or (iii) use, as a username, a name that is otherwise offensive, vulgar or obscene. You are responsible for maintaining the confidentiality of your Service password and Account, and are solely responsible for all activities that occur on your Account. You must notify us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account.  You should never publish, distribute or post login information for your Account.  We will not be liable for any loss or damage from your failure to maintain the security of your Account and password. We reserve the right to refuse service to or terminate service of anyone at any time without notice for any reason.  You shall have the ability to delete your Account, either directly or through a request made to one of our employees.

Ordering Process

To order the 3D Model you found through our Services, you select the 3D Model. Then you can select the quantity of the 3D Model you order and Select the colors if applicable, the material you want the 3D Model to be made of, or if the post production finishing type, As the next step, we ask you to provide us with information we need for the delivery of the 3D Model. Finally you will be prompted for information required to initiate the payment. Depending on the payment method you select you may be redirected to a third party payment provider website. Please be informed that the language to be used during the whole ordering process is English.

You must ensure that the information you submit in your order is accurate and complete before paying, as it is impossible to bring any modification once the production starts. This is immediately in most cases.

When you place an order, you make an offer to buy our product. After you have placed the order, we will send you an e-mail confirming your order details. This confirmation means that a binding agreement will exist between us. Arch Graphic may at any time during the quotation, ordering and the manufacturing process, revoke and/or cancel any quotation/order, if there are technical reasons to do so. In such case, Arch Graphic will reimburse you all monies paid.

Arch Graphic reserves the right to refuse at its own discretion and at all times an order that is in conflict with its mission and value statement. Creating firearms, their components, or any other prototype or model intended for the weapon industry, or models for which Arch Graphic has ethical concerns in general, are rejected to be quoted or produced. Arch Graphic reserves the right to discontinue the execution process of those orders.

You expressly acknowledge that Arch Graphic is not in the position to act as a medical professional. The product that was purchased must not be used in any way for the diagnosis or treatment of disease or in surgery.

The prices, charged upon placement of the orders, are calculated based on building types with a certain attainable level of detail. Due to technical reasons, it may be impossible for certain models to be produced in the requested material-surface-color-quantity combination. In such cases, Arch Graphic will contact you and make everything clear before completing your order.

Price - Payment

The price calculated by Arch Graphic contains the cost for the services rendered by Arch Graphic, the manufacturing, shipment of the product, as well as taxes when applicable. There is no insurance. Other duties and taxes applicable for the delivery of the product, even if not mentioned in the invoice sent by Arch Graphic will be paid by you.

After accepting your order we will send you an order confirmation by e-mail to the address associated with your Arch Graphic Account. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible by sending an email.

Arch Graphic retains full legal title to products until it has received in full all amounts due on those products and payment on any other products that you have ordered.

Term of Delivery – Risk of Transport

The Time missioned to finalize your 3d Scaled models in Purchase Models page, can be more/less depend on our peak orders, or material availability, and this time does not include the Shipping time “Pick up orders from third party will be at the next working day after we finish the Order printing your orderbe delivered to your shipping address. We deliver to UAE only automatically through our website. You can only select UAE as your shipping address during the ordering process. We will use our commercially reasonable efforts to ship the 3D Model to the shipping address within the delivery time indicated in our confirmation email; nevertheless, depending on your shipping address it may take longer time, Any shipping and delivery dates given by us are only best estimates and we are not liable for any damage or cost caused by delay in shipping or delivery.

It will be delivered to your shipping address. We deliver to UAE only automatically through our website. You can only select UAE as your shipping address during the ordering process. We will use our commercially reasonable efforts to ship the 3D Model to the shipping address within the delivery time indicated in our confirmation email; nevertheless, depending on your shipping address it may take longer time, Any shipping and delivery dates given by us are only best estimates and we are not liable for any damage or cost caused by delay in shipping or delivery.

In case your payment details are incorrect, the delivery will be delayed until the correct information is received from you.

Inspection - Returns – Replacements – Refunds


As The Products Are Made Immediately On The Basis Of Your Specificationsand selection, There Is No Right to Return cancel Your Order within a Certain Period of Time.

Upon delivery of the product, Arch Graphic expects that you submit the product to a thorough inspection. If, upon inspection, you feel that the product is not in conformity with the order, you should contact us directly as soon as possible and it should follow our return and replacement policy which is the following:

1-     3D Scaled Models and 3D Printed Models are custom made for the person who order 3d models or upload his 3d file/files, so Arch Graphic will not refund or return or change any 3D model after receiving the items with points below:

  1. The Order color received is different in color or material from which chosen in purchase.
  2. The Order received is a different item from the purchased one.

2-     3D Scaled Models and 3D Printed Models are made by 3D Printing Technology, therefore, layers in height of 3d Objects are visible, and we cannot avoid that, and we don’t refund/change for this reason.

3-     Arch Graphic will not be responsible  for your design scale or dimension for the 3D Printed models and we don’t have any guarantee for your 3d models to fit together - this is a design issue -, we will print what we will receive  and we don’t refund or change Items for this reason.

4-     3D Scaled Models are designed in a certain way  to be 3d printed, therefore we change some width, length and height to be able to print and we don’t have any responsibility if it is bigger or smaller comparing with real scale measurement, and we don’t refund/ change for that.

5-     Arch Graphic can change any 3D Models design, or remove it from store at any time without notifying you.

6-     Arch Graphic can reject any order even after payment. And we will refund you the full payment.

7-     Arch Graphic have many Suppliers for RAW material to make 3d Scaled models so the tone of color can be changed at any time, therefore the color in store is just for choosing your color but it might be a bit lighter or darker, and we don’t have any guarantee to give the model in same color matched in the box you choose. So we don’t refund/change for this reason.

8-     Our 3D Scaled Models are made from many materials, one of this material is PLA Material, and it should be used for  indoor  purpose only, It is not possible to use it outdoor, and will vacated in 45+ c temp, therefore Arch Graphic will not refund/ change or return for this reason.

9-     Our 3D scaled Models made from plastic and can be easily broken, therefore Arch Graphic will not refund or return, or even change the 3D scaled Models if it’s broken or damage from your side.

Intellectual Property

Arch Graphic grants you a limited, non-exclusive license to generate quotes and place orders with Arch Graphic. Arch Graphic retains all ownership and intellectual property rights to the Site. You may not cause or permit reverse engineering, disassembly or decompile the Site.

Arch Graphic provides an automated internet-based service to users, which is used to design and sell products. Arch Graphic contractually prohibits its users from using the service to order and/or sell products that infringe third party intellectual property rights (including among others copyright, trademark, design and model, etc.). You are solely responsible for the content that you upload on the Site.

By Submitting An Order To Arch Graphic, You Confirm That You Are The Owner And/or You Have Obtained From A Third Party The Rights Necessary For Submitting This Order To Arch Graphic. For Production and Commercial Use without Any Violation of Any Intellectual Property Rights. Arch Graphic Will Not Claim Any Rights On Your Design. If The Design You Submit To Arch Graphic Risks Infringing The Intellectual Property Rights Of Third Parties, Arch Graphic Reserves The Right To Either Not Produce The Design Or Produce The Design Without The Part That Risks Infringing The Rights Of Third Parties. Should Your User Generated Content Nevertheless Be Found To Be Infringing And/or In Violation Of Any Law, You Will Defend Arch Graphic Against Third Party Claims, And Be Held Liable For All (Direct And Indirect) Damages And Costs Incurred By Arch Graphic. With Respect To Such Claims.

Confidentiality

Arch Graphic agrees to treat your 3D file as strictly confidential. It will use the design file to produce the model and it will not share the file with a third party unless it is required for production reasons. This third party will apply the same level of confidentiality as Arch Graphic guarantees towards you.

Limitation of Liability

The information and content provided on the Site and your access of the Site does not create any relationship between you and Arch Graphic.

IN NO EVENT SHALL WE, NOR OUR DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR SUPPLIERS, BE LIABLE UNDER ANY CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND (HOWSOEVER ARISING) , (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION).

Data Protection and Privacy

By submitting orders:

• you consent to the processing of data personal to you, such as your name and title, address, telephone number, contact details and other personal details (“Personal Data”), in accordance with the terms of Arch Graphic, subject to the situation that these Personal Data are required to process your order and to fulfill our legal obligations.

• You acknowledge that the processing of your Personal Data is necessary for the performance of the contract and you consent to such processing.

The Personal data are collected by Arch Graphic in order to: • fulfill its obligations under any sale and purchase contract and any other contract with you • ask your opinions on its products and services • provide you with the latest products and services information • improve the products and services for you

Arch Graphic may share, make available or transmit Personal Data to other departments and divisions in Arch Graphic, and other Arch Graphic Companies within your jurisdiction and overseas, including but not limited to United Arab Emirates.

Arch Graphic will not disclose Personal Data to entities and persons, other than Arch Graphic, (“third parties”) without your consent, except in the cases below.

Personal Data may be disclosed to third parties to enable compliance with legal obligations to which Arch Graphic or its Affiliates are subject.

Governing Law, Jurisdiction

The sale of products and these terms shall be governed by and construed under the laws of The United Arab Emirates. All disputes will be submitted to the exclusive jurisdiction of the Courts of Sharjah.

Warranty

Arch Graphic warrants that the printed model shall substantially meet the features of the ordered model within the limitations of the current 3D printing technology. Arch Graphic will decide solely about the building orientation of the model. A printed model cannot be refused because of the chosen printing orientation. Because of production reasons (different print orientation, composition of raw materials, etc.), there may be minor visual differences between multiple copies of one model.

Other – General

Circumstances beyond Our Reasonable Control

Arch Graphic will make every effort to perform its obligations under these terms. However, Arch Graphic is not liable in case of force majeure. Force majeure implies any circumstance beyond the control of Arch Graphic – even if this circumstance was foreseeable at the time the agreement was concluded – which permanently or temporarily prevents fulfilment of the agreement, including in particular transport failure, strikes, terrorist acts, war, supplier/transport issues, governmental or regulatory action and natural disasters. In the event of a delay, Arch Graphic will perform our obligations as soon as reasonably possible.

Terms of Use of the Website

By accessing and using the website you express your explicit agreement with the following general terms and conditions. Arch Graphic reserves the right to alter or delete material from the website at any time, and Arch Graphic may at any time, revise the terms and conditions, the legal disclaimer or other policies set forth in this website by updating it. Such modifications shall be deemed effective immediately upon posting on Arch Graphic website. Any continued use of the website shall be deemed conclusive of your acceptance of the modified terms and conditions, the legal disclaimer of Arch Graphic and other policies.

Intellectual Property Rights

The website Arch Graphic, and its contents are protected by copyright and other intellectual property rights. You may not print or copy or use any text, photos, videos etc. and any media in our website. All the trademarks used on the website are the property of their respective holders.

You are prohibited from altering, damaging or defacing the website or adding any unauthorized material or to attempt to alter, damage or deface the website or add any unauthorized material.

User Contributed Content/Comments

You are solely responsible for the content that you upload, publish or display (hereinafter, "post") on or through the Site, or transmit to or share with or allow to be shared with other users (collectively the "User Content"). You may not post, transmit, share or allow to be shared User Content on the Site that you did not create or that you do not have permission to post. You understand and agree that Arch Graphic may, but is not obligated to, review the Site and that Arch Graphic may delete or remove (without notice) any Site content or User Content.

Arch Graphic will remove any posts which are offensive, which contain unlawful or impermissible content or which promotes an illegal copy of another person’s copyrighted work.

You acknowledge that electronic communications, databases and websites are subject to errors, malfunctions, tampering and break-ins, or that use thereof may result in damages to your systems or operations. While Arch Graphic will implement reasonable precautions to attempt to prevent such occurrences, you further acknowledge that Arch Graphic does not guarantee such events will not take placeand that Arch Graphic willnot be liable for any such occurrences. You shall be solely responsible for ensuring that any information or content downloaded from the Site or any other website accessed from the Site does not contain any virus or other computer software code or subroutine designed to disable, erase, impair or otherwise damage its systems, software or data, and you shall indemnify, defend and hold Arch Graphic harmless from any liability, claim, cost or damage arising out of any third-party claim or suit caused by such virus or code or subroutine.

LEGAL DISCLAIMER

The information specified on this website is only intended for general information purposes.

Due to the changing nature of laws and regulations and the intrinsic risks of electronic communication, there may be delays, defects or other inconsistencies in the information provided on this website.

The information provided on this website may not be considered as legal or other professional advice. Accordingly no actions should be taken based on this information without prior expert advice.

Although Arch Graphic aspires to the greatest precision possible in the compilation and maintenance of the information provided on this website, Arch Graphic cannot guarantee that this information is exact, complete and correct. Arch Graphic further assumes no liability or responsibility for any errors or omissions in the content of the website.

The use of the website is at your own risk. Neither Arch Graphic nor any other party involved in creating, producing or delivering the website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, or browsing in the website. This includes damages to, or arising out of viruses that may infect, your computer equipment or other property. Arch Graphic makes no representations or warranties regarding the condition or functionality of this website, its suitability for use, or that this web service will be uninterrupted or error-free.

Hyperlinks

From our website, you can visit other websites by following hyperlinks to these sites. While Arch Graphic strives to provide only links to useful and ethical websites, it has no control over the content and nature of these sites and the links to other websites does not imply a recommendation for all the content found on these websites. Please be aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Arch Graphic therefore advises users to check these themselves and consult the privacy clause that is compulsory on every website.